I am not receiving the OTP code

If you're not receiving the OTP code, please ensure that you've entered the correct phone number or a valid email address associated with your account. Sometimes, small errors in inputting this information can lead to issues with receiving the code.

If you have a fiber/landline number that doesn't receive an SMS, please reach out to our support team, and provide us with your fiber number and an email that you never used before to help you.

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