I am using another Apple ID now, how can I cancel my old subscription?

To see your purchase history, go to reportaproblem.apple.com

Can't find a matching charge at reportaproblem.apple.com? Find out if you used another account to make a purchase.

  1. Search your email for the words “receipt from Apple.”
  2. Look for a receipt that matches the amount that you see on your billing statement. 
  3. On the receipt, see what was purchased and which Apple ID was used
  4. Log in with this Apple ID and cancel it
  5. browser-icloud-com-mail-apple-receipt-apple-id-callout.png

Contact Apple Support

If you checked reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support.

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