Loading/lagging issues on my TV app

Experiencing loading or lagging issues on your TV app can be frustrating, but there are steps you can take to troubleshoot and resolve these issues. Here's what you can do:

1. Check Your Internet Connection:

Ensure that your internet connection is stable and has sufficient bandwidth to stream content without interruptions. You can do this by performing a speed test on your device.

2. Restart Your Device:

Sometimes, simply restarting your TV or streaming device can help resolve temporary glitches causing loading or lagging issues. Turn off your device, wait for a few minutes, then turn it back on.

3. Update Your TV App:

Ensure that your TV app is up to date with the latest version. Developers often release updates to improve performance and fix bugs that may cause loading or lagging issues.

5. Contact Support:

If you've tried the above steps and are still experiencing loading or lagging issues, it may be a technical issue that requires assistance from our support team. Please fill out the web form below to report the issue

Web Form

When submitting the web form, please ensure to include a screenshot of the device details. You can find this information by following these steps:

  • Go to Settings on your OSN+ TV app.
  • Navigate to Device Settings.
  • Take a screenshot of the device details page.

Our support team will review your submission and assist you in resolving the issue as quickly as possible.

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