Renewing a suspended subscription via operator: a step-by-step guide

If your subscription via your mobile credits has been suspended and you're looking to renew it, you will need to check and follow the below steps:

Step 1: Cancelling the Current Suspended Subscription:

  • Visit the subscription management page HERE
  • Look for your operator to check how to cancel the subscription
  • Follow the prompts to confirm the cancellation of your subscription

Step 2: Ensuring Sufficient Credits:

  • Check your credit balance to ensure you have enough credits to subscribe again

Step 3: Subscribing Again:

  • Once your current subscription is successfully canceled and you have enough credits, navigate to the operator's subscription page HERE
  • Select the subscription plan that best suits your needs
  • Follow the prompts to complete the subscription process. This may involve confirming payment details and agreeing to any terms and conditions
  • Once the subscription process is complete, your account will be renewed, and you'll regain access to all the benefits of your subscription

If you have followed all the steps accurately and still encounter difficulties in renewing your subscription, or if you have any questions about managing your subscription via your operator, please don't hesitate to contact us for further assistance.

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